Frequently Asked Questions


What are Nobel Biocare’s hours of operations?
Who is my local sales representative?
How do I log in to the Online Store?
I forgot my password? How do I reset it?
I want to change my password. How do I change it?
My username or password for the Online Store is not working. How do I get help?
How do I change my email address?
How do I change my staff permission levels?
What is my price on an item?
What are my shipping options?
Can I redeem Partner Program Points on the Online Store?
How do I create my own catalog?
How do I see what’s in my catalog?
My product is on backorder. When should I expect to receive it?
I’ve just placed my order. How can I add or make changes to it?
What payment methods can I use?
My credit card was declined. What can I do?
How do I change my default credit card?
How do I cancel one of my registered credit cards?
My account is blocked. How can I place an order?
What is your Returns/Exchanges policy?
What is your return shipping address?
How do I track NobelProcera orders?