Frequently Asked Questions


Where do I Sign in or Register?
What are Nobel Biocare’s hours of operations?
I forgot my password for the Online Store
How can I reset my password for the Online Store?
How can I change my Email address?
How can I change my staff permission levels?
How do I create my own catalog?
How do I see what’s in my catalog?
What are my shipping costs?
My product is on back order when should I expect to receive it?
I have just placed my order. How can I add or make changes to it?
What payment method can I use?
My credit card was declined what can I do?
How can I change my default credit card?
How can I cancel one of my registered credit cards?
My account is blocked what can I do to place an order?
What is your Returns/Exchanges policy?
What is your return shipping address?